Appointment Cancellation, Rescheduling, and Late Arrival Policy
We understand that occasionally you will need to cancel or change your appointment. There is no cancellation fee for an appointment cancelled or re-scheduled at least 24 hours in advance of the scheduled appointment time.
If you signed up for a text or email appointment reminder, you will be given the option to confirm your appointment when you receive it, however, even if you don’t hit confirm you are still booked in for your appointment. The text and email reminders should not be your primary means of remembering your scheduled appointment. We are not responsible should you forget your appointment or mix up the time or arrive late for any reason.
Please keep in mind that “no-shows”, late cancellations, late rescheduling, and late arrivals leave our therapists with empty appointment times. We may have had to turn away other clients that wanted that time slot. For this reason, clients that do not honor their appointments will be charged the following late cancellation fees:
If you arrive late for your appointment we cannot provide an extension of your scheduled appointment. Depending upon how late you arrive your therapist will determine if there is enough time remaining to start a treatment. The original scheduled service fee will be charged in full for late arrivals.
If you miss your appointment or cancel or reschedule within 24 hours of the scheduled appointment time you will be charged the full rate for your selected service. This charge will be applied to the credit card you provided to hold your appointment when booking.
If you make your appointment on the same day as the appointment time or within the 24 hours of the appointment time and you subsequently miss or cancel or reschedule that appointment you will be charged the full rate. This charge will be applied to the credit card you provided to hold your appointment when booking.
If your scheduled appointment is within 24 hours and you realize you will be unable to keep it, please call 541-490-1444 or logon to your account and cancel online as soon as possible. If we are able to book your scheduled appointment time with another client, you will not be charged the cancellation fee. If we are unable to fill your time slot, you will be charged the full rate for your selected service. We try very hard to fill your cancelled appointment with another client, so the sooner you let us know, the better chance you have of having another client fill your time slot.
The cancellation fee may be waived in the case of an emergency.