Appointment Cancellation, Rescheduling and Late Arrival Policy

Early Cancellations and Rescheduling

We understand that occasionally you will need to cancel or change your appointment. There is no cancellation fee for an appointment cancelled or rescheduled at least 24 hours in advance of the scheduled appointment time. You may either call (leave a voice message if reception is unavailable), text, email, or logon to your account and adjust your appointment (click the X next to your appointment listing to cancel).

Late Cancellations and Rescheduling

Please keep in mind that your therapist has reserved your appointment time for you. Late cancellations, "no-shows", late rescheduling, and late arrivals leave your therapist with unused appointment times. For this reason, clients that do not honor their appointments will be charged the following late cancellation fees.

Cancelling and Re-scheduling Appointments within 24-hours of the appointment start time

If you miss your appointment or cancel or reschedule within 24 hours of the scheduled appointment time you will be charged the full rate for your selected service. This charge will be applied to the credit card you provided to hold your appointment when booking.

If your scheduled appointment is within 24 hours and you realize you will be unable to keep it, please call 541-490-1444 or logon to your account and cancel online as soon as possible (click the X next to your appointment listing to cancel).

If we are able to book your scheduled appointment time with another client, you will not be charged the cancellation fee. We try very hard to fill your cancelled appointment with another client, so the sooner you let us know, the better chance you will have of another client filling your time slot. If we are unable to fill your time slot, you will be charged the full rate for your selected service.

The cancellation fee may be waived at our discretion in the case of an emergency.

Cancelling and Rescheduling Appointments that were Booked within 24 hours of the appointment start time

If you make your appointment on the same day as the appointment time or within the 24 hours of the appointment time and you subsequently miss or cancel or reschedule that appointment you will be charged the full rate. This charge will be applied to the credit card you provided to hold your appointment when booking.

Late Arrivals

If you arrive late for your appointment we cannot provide an extension to your scheduled appointment time. Depending upon how late you arrive, your therapist will determine if there is enough time remaining to start a treatment. The original scheduled service fee will be charged in full for late arrivals.

Appointment Reminder Texts and Emails

If you signed up for a text or email appointment reminder, you will be given the option to confirm your appointment when you receive the reminder; however, even if you don’t press confirm you are still booked for your appointment. Not confirming your appointment does not cancel your appointment.

The text and email reminders should not be your primary means of remembering your scheduled appointment. We cannot guarantee delivery of these reminders and we are not responsible should you forget your appointment or mix up the time or arrive late for any reason.