Frequently Asked Questions - FAQs
Appointment Cancellation FAQs
There is no cancellation fee for an appointment cancelled at least 24 hours in advance of the scheduled appointment time.
Should you miss your appointment or cancel it within 24 hours of the scheduled appointment time, you will be charged the full rate for your selected service.
Please call as soon as possible if your scheduled appointment is within 24 hours and you realize you will be unable to keep it. If we are able to book your scheduled appointment time with another client, you will not be charged the cancellation fee. If we are unable to fill this time slot, then you will be charged full rate for your selected service.
The cancellation fee may be waived in the case of an emergency.
I’m sick, and my appointment is less than 24 hours away. Should I cancel or still come in for my appointment?
If you are feeling ill the night before your scheduled appointment and you are uncertain if you will be able to keep your appointment, please cancel your appointment by calling 541.490.1444 or logging in to your profile online. As soon as you notify us, we will begin trying to fill your scheduled appointment time with a client on the waiting list. The sooner we know that you will be unable to make your appointment, the more likely it is that we will be able to find a client for that time. We do our best to fill up last minute cancellations as we understand that nobody wants to be charged for a session they did not receive, but unfortunately it is not always possible. If we are unable to book another client in to your scheduled appointment time a late cancellation fee will be applied.
If you wake up with a fever, flu, or major cold on the day of your appointment, please contact us by phone at 541.490.1444 or cancel your appointment online right away, as massage is contra-indicated for these situations. Your body is working hard to fight your illness and massage therapy may put an additional strain on your system. We will do our best to book a client on the wait list for your cancelled appointment, but if we are unable to do so a late cancellation fee may be applied.
Please call us at 541.490.1444 right away! The more notice we have to fill your cancelled appointment time, the more likely it is that we will be able to schedule another client in that time slot and defer your late cancellation fee. We do our best to fill last minute cancellations from our waiting list, but sometimes that is not possible and we will have to charge you the late cancellation fee.